K-Lane Kennels Frequently Asked Questions
You're welcome to explore tons of information on our web site, but if you've got limited time, here are the highlights.
Why should I board with K-Lane?
We fixate on health and safety. While no system is perfect, we do our absolute best by providing huge indoor-outdoor kennels that reduce stress, featuring double secure-fencing; driveway alarms, SaskTel SecureTec fire monitoring, 16-camera video monitoring, and back-up power systems; being certified in pet first aid; and using biosecurity enabling and environmental-friendly industrial cleaners. We do not offer group play time as not all dogs enjoy it, and that is where fights, bites and behavioural issues can develop.
How far in advance should I book?
Book early. We are full a lot. As a rule of thumb - for statutory holidays book far in advance, for mid-week, you can often get in last minute.
How do I reserve?
You can either call us to provide first-time guest information, or complete our first-time guest registration form and send us copies of your dog's vaccination certificates.
Will you take my dog?
We take most dogs. Dogs we do not accept are puppies who are not fully vaccinated, un-spayed female dogs who are in heat, aggressive dogs, and dogs with communicable disease or diabetes, or those requiring palliative care.
Do you take cats?
Can I come for a tour?
Yes. Afternoons work best but we can make any time during regular hours work. Contact us to schedule a time.
Oh no, you're full. Do you have a wait list?
Yes. If you're flexible some times you can squeeze in at the last minute. If you are on our wait list, it's always best to make a solid plan B. If no one cancels, no one gets in. If someone cancels, their dates must match your dates, so it is impossible to predict if you will or won't get in.
What are your fees?
Our 2019 all-inclusive rates are $33/night for a single dog or $25/night for multiple pets from the same household. Transportation is $15/one-way and $25/round trip.
Our rates are by the night, not by the day. If your dog arrives yesterday at 10:00 a.m. and leaves today 6:00 p.m., that's one night, so the day you leave is free. If you're comparing, some kennels charge you two days or one day plus a daycare fee for a similar stay.
There are no hidden costs for special services, medical attention or walks.
While you can book into the next year, please understand that while the space will be held for you, rates change each January 1st. Payment is due at check-out by cheque, cash or e-fund transfer. We do not accept debit or credit cards.
Do I send my dog’s food?
That’s up to you. We are all-inclusive, but if your dog is on a special diet for medial reasons or personal preference, you're more than welcome to send it along. There is no discount when you choose to provide food. Our current menu is always available on our web site.
Do I need to leave a deposit?
No. We trust you.
Can I change or cancel my reservation?
Yes. It is normal and expected that arrival and departure dates will change when you're in the planning stages of your holiday. However, please give us the courtesy of finalizing your dog's plans when you're finalizing your hotels and flights.
For cancellations, we understand that life takes sudden turns, making it impossible to get away. For family emergencies, dog or human illness, or a workplace cancelling your holidays, there is no charge. However, if you simply change your mind, have someone else care for your dog, or simply forget to cancel, please understand that you'll be charged the lesser of $50 or the reservation total when we are full and turning other customers away, if:
you cancel less than one week (seven or less nights) prior to your scheduled arrival date; or
if you change your reservation to reduce the number of days booked with less than one week (seven or less nights) notice.
It's simple. Give us enough notice so other families can use the space so that we can fill it, and you'll avoid cancelation fees. That way everyone is happy - you, us and another family.
We'd rather have another guest stay with us than charge you for nights you don't use. We're pretty sure you'd like that too.
When you're full, can you recommend someone else?
We do not recommend other boarding facilities. Every kennel operates very differently - different qualifications of the people, very different facilities, and different approaches to health, safety, guest care and customer service. It's best if you check facilities to make sure that your specific needs are met.
How does transportation service work?
Transportation service to Regina, Emerald Park and White City is available 7:00 to 9:00 a.m. daily. The rate is $25/round trip or $15/one-way per household, not per dog. When you schedule transportation, we call you the evening before with an exact pick-up/delivery time. If you book check-out delivery, you must call us to let us know you've returned home safely. If you live outside of those three communities, we can meet you in one of those cities to pick your dog up.
What are your hours?
Daily pick-up and delivery service runs between 7:00 a.m. and 9:00 a.m. (up to 9:30 in White City/Emerald Park). We open 10:00 a.m. daily and close 8:00 p.m. Sunday through Friday, 6:00 p.m. Saturday. 12:00 noon statutory holidays. While we take care of dogs on Christmas and New Year's day, we are closed to humans.
My flight leaves early or arrives late. Can I come before you open or after you close?
When are you closed for your own holiday this year?
We close for maintenance and our own vacation each spring after Easter and fall. Our planned closed dates include:
Spring 2019 - May 1-31st inclusive
Fall 2019 - November 1-December 10 inclusive
We do not answer phones or return e-mail inquiries when we are closed. We do return all inquiries upon return.
What vaccinations or other things does my dog need?
To board, all we need is a fully vaccinated dog. You're more than welcome to send along anything else that makes them comfortable - special food, toys, beds, etc.
Vaccinations for rabies, parvovirus and distemper must be administered by a veterinarian and be current at least two weeks prior to boarding. The bordatella (kennel cough) vaccination is optional. You must provide copies of vaccination certificates in advance by fax 306.781.1395 or e-mail email@example.com. You can simply take a photo with your smart phone and send it that way. Check the photo before you send it so the photo is clear enough for us to read expiry dates.
Parasite prevention treatments (fleas, ticks, worms) are recommended and best applied at least 48 hours prior to boarding. Ask your veterinarian to recommend a product that's right for your dog.
You take such nice photos. When I'm away, will you send me one?
Photos are a bonus, not a guarantee. Our first priority is guest care. We take a lot of pictures, but some times we’re too busy taking care of our doggie guests to take time away from them to organize and send photos (honestly we often have thousands of photos on the camera that need to be dealt with when we have a spare moment). So, we may get a good photo, and we may not. We may post something, and we may not. If we do post something, it often isn't right away. It won't be on demand.
Will you send me updates?
No news is good news. If there is a behavioural or medical issue that we feel you should know about, we’ll contact you right away. If things are all good - happy, eating well, pooping well, being good - we won’t. If you e-mail us to ask us for an update, we’ll respond. We feel that our time is better spent being with our doggie guests than contacting all of our customers regularly to say that things are all good.
Can I text you?
No. Again, our first priority is our guests. When people text us, they expect an immediate response. In order for us to respond immediately, we would need to have our cell phones on us all the time, and stop doing what we’re doing, which is feeding, cleaning, playing, snuggling, or providing medications to our doggie guests. We would rather provide our guests with the high quality care that they need, then respond to inquiries as soon as we can by e-mail, Facebook or phone.
How do I find you?
We're easy to find, but you do need to know where to look Don't just head out of Regina as you will get lost. Find maps and driving instructions here.
I've still got more questions?
Read more on our web site, send us an e-mail or give us a call 306.781.2774.